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ASAP Mission
To continue to provide outstanding services and products to our customers, helping their businesses to grow and prosper by exceeding their expectations and make new friends in the process.
ASAP Company Profile
After many years in the telecommunications industry, the founders of ASAP Business Communications chose Antelope Valley as its Corporate headquarters in 2001. Although our customer base extends through out California and beyond, it is our dedication to all our customers that make us unique. In a short time we've grown to over 400 customers and provide services for over 40 products. With an emphasis on customer service, our factory trained technical staff, as well as our administration department, continue to rededicate themselves in serving our customers. Our premise is simple. Treat each customer as if he/she were our best friend. Leave the customer with the feeling that he/she received more than what was expected. Provide a quality of service that is unsurpassed. From Business Telephone systems to Voice mail applications from Data networks and beyond, ASAP is your first choice.
ASAP Team
A strong strategy-supportive culture, which will nurture and motivate employees, has been chosen by ASAP Business Communications to provide structure, standards, and a value system in which to operate. Employee identification with the company's vision is impressed upon each employee, as well as performance targets and the overall strategy of the company. The culture is one that encourages each employee to take on the vision of the company; that supports them to do their jobs competently and enthusiastically; and that upholds the execution of the company's strategy. In order to instill an emphasis on achievement, excellence and an overall spirit of high performance, ASAP Business Communications has developed a T-Strategy approach for its employees. This strategy covers the selection of offices, the selection and development of employees, and the treatment of clients. Each member of the ASAP team is well trained in their individual jobs and is expected to perform at a certain level. All technicians are factory-certified in a minimum of two of the products that ASAP sells and services. First and foremost, each team member must be courteous at all times, be able to understand and answer a client's question satisfactorily or refer them to someone on the team that can. Poor customer service from team members is not acceptable. Each team member and their responsibilities are highlighted in Table 1.2 below.
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Team Member/Title
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Responsibilities
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Schedule
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Alonzo Furtch
President and CEO
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· Sets the overall strategy for the organization.
· Is factory certified and can train the staff for certification on all product and service applications.
· Install and troubleshoot.
· Identifies and develops strategic partnerships.
· Draw up service contracts.
· ASAP Website building and maintenance.
· Sales
· Hires staff
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Full-time
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Robert Furtch
VP and CFO
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· Oversees Financial Strategies.
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Full-time
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Stan Furtch
Technician I
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· Service and Installation
· Deliveries
· General Maintenance
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Full-time
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Alphonso Rogers
Technician II
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· Technician II
· Assigned to Region 4 San Jose; Sunnyvale; Palo Alto.
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Ivan Serrano
Field Service Manager
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· Supervise Technicians.
· Service and Installation
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Full-time
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Donald Ray Thomas
Technician II
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· Servicing and installing systems in the field.
· Assigned to Region 2 Los Angeles and Orange County.
· Customer Service
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Part-time
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Michael Warren
Technician I
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· Servicing and installing systems in the field.
· IT and Networking Specialist.
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Full Time
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Tim Clay
Technician I
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· Servicing and installing systems in the field.
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Full-time
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Athena Hill
Front Office
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· Office support to field technicians.
· Accounts Payable
· Accounts Receivable
· Customer Service
· Dispatch
· Receptionist
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Full-time
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Lydia Kyser
Exeutive Assistant
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· Operational Support
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Full-time
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Dalia Smith
Customer Service Represenitive
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· End User Training
· Customer Support
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Full-time
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Desiree Remy
Human Resource Manager
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· Employee Relations
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Full-time
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Hector Villanueva
Sales Representative
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· Outside Sales
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Full-time
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Joann Wilson
Customer Service Representative
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· Customer Service
· End User Training
· In charge of Promotions on Hold
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Part-time
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Dianne Thompson, MBA-Economics
Business & Fiscal Consultant
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· Strategic and Fiscal Planning
· Proposal Writing
· New Business Development
· General Business Management Consulting
· Government filings
· Contract Review and Negotiation
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N/A
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